SC Guidelines & Manual Addendum
Updates: 10/8/00 -- V3.0

Introduction

Listing of all documents new SC’s should have

SC Training Requirements

Tiles of the Companion Program
	
Requirements of the SC
	Class Requirements
	Schedule Requirements
	In Game Requirements
	Communication Requirements
	Shard/Queue Requirements
	Weekly Report Requirements
	IRC Requirements
	Handles Assignments
	Class Emails
		Class E-mail Formats
	
Tool for the SC’s
	SC Website
IRC Channels
	Mailing lists
	DB / Grad & Flag sheets
Database

Meetings and Events

Weekly SC Report

Scheduling, Companions and Senior Companions:

Visiting Companions

Haven and Command Updates

Commands:
Transfer
Teleport
Get Account Number
Set Autotarget
Go Object
Info
Player Search
List Volunteer
Tell
Where
Light
Invisible
Make Companion
Derobe
Leave Haven
To Haven
	Set Show In List
	Permissions List

______________________________-

Introduction
Welcome Senior Companion.  You have been given the opportunity to further help the UO Companion program by being invited to this outstanding team of volunteers who have been fully dedicated to helping the program work and helping [young] players in their first 40 hours of playing Uo, or until they no longer qualify to be [young]. 

With your new title comes a new set of responsibilities, rules of conduct, and set of tools, which you will need to perform your task.  This document provides you an up to date view of the Senior Companion portion of the companion program.  It should be considered as an addendum to the companion manual and you should fully understand the companion manual already before taking on your role as a senior companion. All information received by you as a Senior Companion should be kept confidential.

Listing of all documents new SC’s should have
	DOB Form letter
	Locations Document
	SC TOS
	SC guidelines aka NEW GUIDE
             Mentoring for Senior Companions
SC Training Requirements
              SC Class One- IRC rooms
	SC Class 2 – On Shard training
	Be assigned to a training SC
	Monitor/give Companion Class 2
	10 hours on shard mentoring
             exit interview
Tiles of the Companion Program
Companion Coordinator – The companion coordinator works directly for OSI/EA, currently the companion coordinator is Trasa.

Arch Companions (AC) – AC’s are the lead administrative contacts in the companion program for shard related issues.  They are contacted by OSI to work on a variety of specific tasks as well as the shard specific admin. tasks. AC’s are robed on all shards

Regional Senior Companions (RSC) – RSC’s are Senior Companions who are robed on an entire region.    They will also help with the Queue’s on the shards in their spare time.  Furthermore they will eventually assist with tasks like planning events in Haven for young’s and coordinating volunteer’s to help with those events. They also help monitor classes for companions, and help with the training of new SC’s

Senior Companions (SC) – SC’s teach new companions how to do their task as a companion.  Above and beyond that, SC’s help young’s as the did when they were companions as well as participate in helping RSC’s with any needs they might need with regards to events.

Companions – Companion’s are the core of our program.  They are the initial contact point for new players to UO and are regular players.

Requirements of the SC

Class Requirements:
Teach at least 1 SET of scheduled class per week (IRC and Volunteer Shard) while training is in progress.

It is your responsibility to schedule the classes you plan to teach on the calendar.
      		http://www.uocompanions.com/sc/
      		Login: RobedCompanion
      		Password: spaceman
      		Enter Class 1 and 2, #uoc-train1(-10), All classes meet in #uo-companions

Schedule Requirements:
Schedule any classes you can give on the Schedule Calendar http://www.uocompanions.com/schedule/schedule.html.  Please refer to scheduling at the bottom of this document. A lot of companions don’t look there so we ask that you be available after an assignment of comps comes out.

In Game Requirements:
In game check on companions as you are there. . Go to them invisibly, observe for a while, if they are on a call, send them a =tell to say "Good
job" or something.If they aren’t working as a companion, please move on. Getting to know your shard
and the people in it is very important. Roaming the shard invisible isn't
going to help anyone. Just remember that we should never interfere with game play time.  See visiting companions near the bottom of this document. Know your shard’s guilds and player run towns. We are always respectful of other robed people. Trips to visit Green acres or the star room aren’t allowed.

Communication Requirements:
Maintain communications with your shard Companions in your shard IRC channel and/or via email. No Companion should ever say they haven't seen or
heard from his/her SC in over 2 weeks.

Shard/Queue Requirements:
Screen the Queue in your free time.  Take a call, say hello to the [young] player, answer a few questions and then wrap up the conversation.  If they need more help inform them a companion will be along soon and defer, if they want out of the Queue release the call.

Weekly Report Requirements:

A weekly report, See weekly report section.  The report is sent to your AC every 
Monday.

IRC Requirements:
IRC Requirements. SCs should be in the following IRC Rooms:

#uo-council
#uo-companions
      			#uo-seniors
      			#uo-sc
      			#uoc-"region"

All SC’s need to have SC_ in front of their name and the shard [shard] after their name. Ex.  SC_Test[west]

To Register an IRC Nick type: "/ nickserv register PASSWORD"
To Invite yourself into a channel type: "/msg  chanserv invite #uo-....."
To Join type: "/j #uo-......."

Note: PASSWORD (6 Letters minimum) you pick; do not type quotes

If you can get invited into your shard volunteers channels please do so. In #uo-"shard" or #uovol-"shard" you can coordinate helping new players with councilors. Ask your AC for help in getting invited. While in other rooms , we don’t’ answer counselor questions, we only deal with questions about Haven, new players and companions. Always be respectful of others in any rooms you are invited into.

Assignment Requirements:
                         All companions are trained on a site via auto training. The AC’s send out a Welcome letter to them, this letter includes how to get into #uo-companions and their VID#   So they log into  #uo-companions with a VID #, they should add “student” and their shard to their nickname. 
The following information should be stressed with them
-Handbook (found on companion website)
    			-IRC Info (www.mirc.com)  irc.stratics.net port 6667, #uo-companions 
    			-Web Site Info: http://www.uocompanions.com
				Login: Companion
				Password: stereo
    			-Class Web Site Info:
    				http://www.uocompanions.com/
    			-Assigned VID#
-	basic instructions on being mentored

You will be mentoring companions on their assigned shards. This allows you to take them to the companion hall, and to give them a tour of Haven , as well as help them thru helping a young player.
Class Email Requirements:

GRAD E-mail:
This e-mail is sent after you or AC gives a final exam.  You send it to the following people.  Subject: GRAD

Uosc-east@uo.com

FLAGGED  E-mail:
This e-mail is sent after you flag a companion.  You send it to the following people.  Subject: FLAGGED

Uosc-east@uo.com

CLASS E-mail:
This e-mail is sent after you give a class to a companion. You send it to the following people.  Subject: CLASS (1, 2 or 1&2)

                                       Uosc-east@uo.com

Class Report Formats:
The format for all reports is the same.  Depending on the type of report all or part of the information is included. We encourage you to maintain a shard database with the following items on all assigned companions.
NOTE: with auto train: these have all been combined into one time spent on shard…sending this in as one mailing as all being done at once is fine
Standard Format

1. VID#
      				2.   Account Name (login)/ Account #
      				3.   IRC Nick
      				4.   Companion Character Name
      				5.   Email Address
      				6.   Companion Character Shard
      				7.    Date of Class Two
      				8.    Date Flagged / By who
      				9.   . Object # of the Companion
                                                    10,  Real Name
Items to Report

      				CLASS: Items 1-10
      				GRAD: Items 1-10
      				FLAGGED: Items 1-10
NOTE: Flagged and Grad are now done as one, when you go on shard to “Mentor”

Tools for the SC

	Irc Channels:
	#uo-ac
	#uo-rsc
	#uo-sc
	#uo-companions

	#uosc-east
	#uosc-central
	#uosc-west

	#uoc-east
	#uoc-central
	#uoc-west
	#uoc-legends
	#uoc-europe

	#uoc-train1 - #uoc-train10

	#uo-seniors
	#uo-council

Mailing Lists:
	Uoac@uo.com
	Uosc@uo.com
	Uosc-east@uo.com
		
	Uosc-central@uo.com
	Uosc-West@uo.com
	Uosc-Europa@uo.com

You will need the following to read the lists of new Companions sent to you:

Note: To view these products you need to download an Excel Viewer you can use a search engine to find a download site or go to: http://officeupdate.microsoft.com/downloadDetails/xlviewer.htm

Meetings and Events

We hold at least one Meeting a month.  We encourage you to attend events on your shard, without interfering with game play of course. We are starting to develop events for companions and new players.Attendance is important at meetings as it keeps us all up to date with any problems/concerns, and changes that are going on with your shard or the program.

Weekly SC Report:

A. Classes, Tests, and Flaggings given Summary: date/time  VID#s
(Information should already have been already sent out in the form of CLASS, GRAD, FLAGGED  Reports)

B. Time spent in IRC date and times - and any interesting questions asked of you

C. Time spent on the shard: date and time spent - include a summary of what you did (IE any companions you visited and gave feedback to using tell, or if you visit a player establishment what you did)

D. Any problems for the week, complaints, suggestions, venting area....whatever you would like to say:)

SAMPLE:

Subject: Weekly Report
TO: Assigned AC and RSC’s
------------------
Shard Name:
Submitted by:
Date:

Classes Given:
Date - Time approximately (ex. 8pm)
VID 1
VID 2

Finals Given:
(Date / VID 1)
12/12/99 / 123-456G

Flaggings:
(Date/VID 1/VID 2/VID 3)
12/12/99 / 123-456G / 123-777G / 123-888G

Deflaggings:
(Date/VID 1/reason)
12/12/99 / 123-766G / cursing at new player

Companion char switch
(Date/VID/Old char name/Old Char Obj/New Char Name/New Char Object/Reason)
12/12/99 / 123-456 / compy / 123456 / sammy / 2347533 / other char was red

IRC Time:
 General times ie: evenings, afternoons, mornings
- Question asked:  Where is our web site ?

Shard Time:
- Visited Companion (name)
- Visited Companion2 (name)
- Spoke with Guild Master of ABC Guild

Thursday 9:30-10pm
- Deflagged companion ABC for murder count and offered to flag another   character

Comments:
Nothing to report.  Although web site access could be improved.

Scheduling, Companions and Senior Companions:

-	We expect all SC’s to meet the needs of the companions, this means that when companions show up for training they are taken care of in a timely manner. Your primary concern will be training companions from your assigned shard.

-	Currently the Senior Companion TOS states that from the date of signing, 
A Senior Companion can be active for 12 months, after which they will be required to take a 45 day leave from the program. If you are in need of just a week or so for a trip or a problem, you should notify your AC you will be gone for a short time,  extended LOA’s other than the required one will not be given.

Visiting Companions

This has come up in the past and is beginning to show itself again.  I'd like to talk about monitoring or "spying".

There has been no official policy on monitoring a companion.  This letter is going to attempt to set a precedent for it for the future.  If you want to call it official policy please do, but we don't like being rule mongers around here.

Go to them invisible:
Basically when you appear to a companion you should always first be invisible.  The companion could be playing, involved in a dispute or helping a [young].  Fact of the matter is you do know that until you arrive.  So to spare any surprise go invisible.

Appearing:
If the companion is playing, or the companion is in a large crowd of friends or guildmates it would be best not to appear.  That would indicate unavailable probably.  Move on.

If the companion is alone and not doing anything, perhaps sitting in their house or walking in a deserted area of town this would be an okay time to appear.

If the companion is helping a young you have to appear or send them a tell saying you are there watching.  In most cases it is probably best to not to appear even if they are helping a young as the young may get distracted.

Following:
Unless a young is being helped there is no reason for you to follow a companion around.

Frequency of visiting:
Do not make it a habit to visit the same companions every day.  On a productive day you could visit a companion as well as two other SC's on your shard.  In some cases this has been annoying the companions and making them feel as if they are being spied on. Please don’t spend extended times with companions either, Hey you might be using up their power hours

Tip:
One thing we could start doing is going to the first young on the top of the list.  Don't take the call officially just go to them and say hi tell them about who you are and answer a few questions.  If a companion shows up let the companion take over and go to the next call the same way.  This would also be a good time to go invisible and watch for a bit before you leave. It is acceptable for you to move a companion to a new player to help them, this is acting as the =hn command for the companion in instances like, a counselor finds a young player that needs help.

Haven and Command Updates

COMMANDS:
UO:R effects our commands in the following way:

=TP now includes the following uses:
=tp t  - you will get a target cursor simply target and you will be taken to trammel at the spot you clicked
=tp f  - you will get a target cursor simply target and you will be taken to Feluccia at the spot you clicked

=TOHAVEN
- A target cursor will appear, target a young to be taken to Haven (ONLY WORKS ON YOUNG)

=LEAVEHAVEN
- Sends any player to the exit gate for haven where they are forced to choose a town to exit to

HAVEN:
There currently exist a few resources the young player can benefit from during their tenure as a young, they are:
 - A perma gate leading to all towns on the Trammel side

- A thieves den, with pickpocket dips and barrels at the docks to practice on

-  Guards that are called “guardians” that ride strange creatures, and wear colored plate

- Shops selling at 1/7th the regular prices

- The horse spawn for tamers

-	The secure mining area

                          -   A companion hall that is open to all companions and new players to use

Those are the major ones.
                          There is no stable available in Haven, there is a combat training area outside to
                           With archery butts, and weapons trainers available
                          Although the set up of the town is similar to that of Ocllo, the bank is North in the  
                           Town
                          You will see elders in the town of Haven, teaching youngs, any robed ones are 
                           Always welcome in the town

Those are some great things for a player new to the game.  On the flip side, there is a huge opportunity for a player who has been in the game for any amount of time to make money of those.  Companions might not be able to resist the temptation, lets face it they are far from angelic.

We can set rules, we can deflag them, we can slay them (JOKE!!), or we can find a solution that falls in between.  Here's what is planned.

Please make it clear to companions, that using the resources in Haven are for youngs and not for companions.

We also make it known that exploiting these things will result in deflagging and possible 24 hour ban just like exploiting in the real world.

We make it known that the companions should not be mining in the mines of Ocllo.

 If we catch a companion running horses out of Haven we should stop them and warn them that its not allowed.  Up on the second warning we need to take the actions we determine fit like deflagging or asking for a 24 hour ban.  Its a serious issue and one that will be address on a case by case basis.  We've requested that some things be limited to young's only, but that request has yet to be addressed.

YOUNGS:
From what we understand all young's begin their journey in a dungeon like obstacle course where upon making it through they are placed into Haven.  They can't get killed in it and it looks pretty easy; its more of a learn to run around thing.  If you go on a call to a young in the tutorial dungeon, they are to be deferred until they have completed the tutorial. Any young can renounce their status by saying: I renounce my young player status. If you find a young with an offensive name, I would first approach them and suggest a change, if that fails then find an AC or RSC that can call a GM to help. All youngs can see the “companion” title only when a companion takes a call from the queue. If a companion is just in the town of Haven helping, their “companion” title won’t be visible to youngs.

Commands:

Transfer
This command is used to Transfer players to your current location

=tr or =transer

by name: =tr 'salamander'
by object#: =tr #123456
by autotarget: =tr /#
Target cursor?: Yes, use target cursor on Player you wish to transfer

Teleport
This command is used to teleport yourself to locations, players or objects

=tp or =teleport
             by coordinates: tp (5295 1185 0)
by name: =tp 'salamander'
by object#: =tp #123456
by autotarget: =tp /#
to switch facets: =tp f <target ground> or =tp t <target ground>  (t= trammel or f= felucca)
Target cursor?: Yes, use target cursor on Player or Object you wish to teleport to

Get Account Number
Use this to get a players account number

=getaccountnumber or =ga

by name: =ga 'salamander'
by object#: =ga #123456
by autotarget: =ga /#
Target cursor?: Yes, use target cursor on Player you wish to get account number from

Set Autotarget
	=sa or =setautotarget

	by name: =sa ‘doobie’
	by object#: =sa #123456 (slot #)
	by targeting: =sa (slot#)
             target cursor : yes
	This command in general requires a bit of explaining. There are five autotarget slots. 	The best way to understand the slots is to think of them as anchors. To put a player into 	slot one you would simply use the command as stated above since slot one is the 	default. If you wanted to put a player in a different slot, you would have to specify (I.E. 	=sa 5 (target) would put that player in slot 5.)
	
	If you use an Object# it is important to remember that the slot number goes AFTER the
	object # (I.E. =sa #123456 3 -- #123456 being the object# and 3 being the auto target
	slot)

	When you combine the Auto Target system with a command, you use the /# suffix. Any
	command that uses a target cursor can use the Auto Target system. Lets use the
	TRANSFER command as an example. =tr /1 will bring whoever you have in auto target
	slot one to your position, same goes with =tr /2 through =tr /5.

	If this command is combined with GO OBJECT; it makes for a very easy traveling tool.

Go Object
Used to go to specific players or objects

=go or =goobject

by name: =go 'salamander'
by object#: =go #123456
by autotarget: =go /#
Target cursor?: Yes, use target cursor on Player or Object you wish to go to

Info
Displays various vital statistics of the player in question. This includes: fame/karma level,                  
Stats, obj#, and changes in their stats, this information should NEVER
be shared with players.

=info

by name: =info 'salamander'
by object#: =info #123456
by autotarget: =info /#
Target cursor?: Yes, use target cursor on Player you wish to get info on

Player Search
Search for a player online by name or object #

=ps or =playersearch

by name: =ps salamander or =ps "playername with spaces"
by object#: =ps 123456   (no numbersign needed!)
by autotarget: N/A
Target cursor?: N/A

List Volunteer
List volunteers online

=lv or =listvolunteers

=lv (for a list of all Volunteers)
=lv cp (for a list of Companions)
	=lv cs (for a list of Counselors)
	=lv el (for a list of Elders)
	=lv sr (for a list of Seers)

by name: N/A
by object#: N/A
by autotarget: N/A
Target cursor?: N/A

Tell
Send messages to other players or volunteers online
             Sending a tell doesn’t reveal you , if you are invisible,  or reveal the person you are 
             Sending to.
=tell

by name: =tell 'salamander' hello
by object#: =tell #123456 hello
by autotarget: =tell /# <Space> hello
Target cursor?: Yes, use target cursor on Player you wish to tell to

Where
Displays your current locations on the UO map in X, Y, Z format.

=wh or =where

by name: N/A
by object#: N/A
by autotarget: N/A
Target cursor?: N/A

Light
Gives you light all the time and prevents nights
             You aren’t seen any differently by players while using this command
=light

by name: N/A
by object#: N/A
by autotarget: N/A
Target cursor?: N/A

Invisible
Makes you invisible to players. This is a form of super stealth that will last approximatly
30,000 steps. Talking out loud  will make you visible.
             You can’t be revealed by players using magic
=iv or =invisible

by name: N/A
by object#: N/A
by autotarget: N/A
Target cursor?: N/A

Make Companion
Makes a character a companion

=makecompanion or =mn

by name: N/A
by object#: =mn #123456
by autotarget: =mn /#
Target cursor?: Yes, use target cursor on Player you wish to flag
             We currently don’t flag chaos/order guild members
Derobe
Removes the Companion’s flag from selected Companion.

=derobe or =dr

by name: N/A
by object#: =dr 123456 (no # needed)
by autotarget: N/A
Target cursor?: Will NOT work

Can be used if Companion is offline. This command can ONLY BE USED BY OBJECT#

Leave Haven
Send a player out of Haven via the Haven exit menu

=leavehaven or =lh

by name: =lh ‘spiffy name here’
by object#: =lh #123456
by autotarget: =lh /#
Target cursor?: Yes, Target young or other player to give them Haven Exit menu

To Haven
Send young players to Haven

=tohaven or =th

by name: =th ‘Grover’
by object#: =th #123456
by autotarget: =th /#
Target cursor?: Yes, Target young to send them to Haven

Set Show In List
Gives you the ability to not show up in the volunteer list

=setshowinlist or =sl

by name: N/A
by object#: N/A
by autotarget: N/A
Target cursor?: N/A

Permissions List
	Displays a list of all given Permissions and set Auto targets

	=permissionlist or =pl

	by name: N/A
	by object#: N/A
	by autotarget: N/A
	Target cursor?: N/A

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Updates and revisions:

9/24/00 – Initial release
10/4/00 -- Revised powers section (AC VirulLord)
10/8/00- update